A reply is missing or didn't stop the campaign

FollowThroo can only act on a reply it has read. If a reply isn't in Inbox, or a follow-up still went out after it, one of these is usually the reason.

The Email card in Channels says Reconnect needed.

A mailbox can't sign in, so nothing in it is read. Connect it again. FollowThroo catches up on what arrived while it was disconnected.

It's a Zoho Mail mailbox connected before 19 October 2026.

Those connections could send but not read replies. Reconnect it once with Connect Zoho Mail, and FollowThroo reads back the last 30 days.

The lead wrote a new email instead of replying.

Only an answer to an email FollowThroo sent counts as a reply. A new email shows as New message — not a reply to a campaign and doesn't stop the sequence.

It was a LinkedIn reply.

The desktop app reads your LinkedIn messages, so LinkedIn replies only appear while it runs. It looks for replies from people you sent a message, or a request with a note, in the last 30 days.

The follow-up went out minutes after the reply.

Mailboxes are checked about every 5 minutes, and LinkedIn only while the desktop app runs. A step that falls due in that gap can go out before the reply is read, and a reply that arrives as a step is being sent may not stop that step.

The reply is in Inbox, but the campaign carried on.

Check the campaign for a Condition that says Replied, then Continue. With one, the sequence carries on after a reply by design.

Getting help

Email support@followthroo.com with the lead's name, the channel, and roughly when they replied. Never send mailbox passwords.