Inbox and replies

Where replies from every channel land, how they stop campaigns, and what to do when one is missing.

3 articles

• Inbox and Outbox: replies and everything you sentInbox collects replies from email, LinkedIn and WhatsApp in one place. Outbox lists everything FollowThroo sent and what happened to it.
• How a reply stops a campaign on every channelA reply by email, LinkedIn or WhatsApp stops that lead's later steps on every channel. How replies are detected, and the limits.
• A reply is missing or didn't stop the campaignWhy a lead's reply isn't in Inbox, or didn't stop their next step, and what to check for email, LinkedIn and WhatsApp.