Why a report shows zero or Not configured

A zero in FollowThroo Reports is usually right for the filters and dates chosen, or the number needs something FollowThroo can't see yet. Go through these before assuming data is missing.

The period or a filter is too narrow.

Check Period (30 days by default, counted in UTC) and clear Campaign, Channel, Team member, Pipeline and Lead source. A filter left on from earlier applies to every number.

You see only part of the workspace.

A team member sees their own leads and a manager their department's. Only owners and admins see everything.

Positive is blank.

Positive counts replies labelled interested, and is blank when no reply in the period was labelled. Replies that arrived between August and mid-October 2026 were not labelled, so periods in that window read blank or low.

Replies are zero though people answered.

Only verified replies count: answers to something FollowThroo sent. A brand-new email from a lead appears in Inbox but isn't a reply. Also check the mailbox can still sign in: see A reply is missing.

Delivered says Not tracked.

Gmail, Zoho and SMTP mailboxes don't report delivery, so FollowThroo shows sent, opened, replied and bounced instead.

Cost and cost per win say Not configured.

Set each source's Monthly cost under Settings, then Lead sources.

LinkedIn accepted is lower than you expect.

Acceptances are counted when the desktop app or the extension reads your connections list. Open the desktop app and let it run, and the count catches up.

Qualified or Won is zero for this month.

These count the leads created in the period and where they are now. Leads created last month that were won this month count in last month's period.

The page shows a plan instead of a report.

Deliverability needs the Start plan or above, Ageing, Team and Control tower need Grow, and Escalations need Scale.

Still wrong? Email support@followthroo.com with the report, the period and the filters you chose. A link to the report keeps the filters.