Leads aren't arriving: what to check

Go through these in order. Most problems are solved in the first three.

1. 1Look at the source's box in Settings, then Lead sources. If it says Last failed delivery, read the time and the reason beside it. If it says Awaiting provider test delivery, nothing has reached FollowThroo yet, so the problem is on the other service's side or with the link.
2. 2Copy the link again, all of it. The long code at the end is part of the link. A link that stops early, or one copied before it was reset, is refused.
3. 3Send a practice lead. Use the other service's own test: Send test data in Google Ads, the Lead Ads Testing Tool for Facebook, or fill in your form yourself. Then refresh the Lead sources page.
4. 4Make sure the practice lead has an email address or a phone number. Without one, FollowThroo accepts it but creates no lead.
5. 5Search Leads for the person. If they were already in your contacts, the enquiry was added to their history and no new lead was made. Open the contact and look at its timeline.
6. 6Facebook only: check the Page is listed in the box, and that FollowThroo is allowed under Leads access if you changed that setting.

Getting help

Email support@followthroo.com or use the contact page. To get an answer quickly, tell us:

• Which source, and your workspace name.
• What the source's box in Settings shows: the status, and the last failed delivery with its reason. A screenshot is ideal.
• What you did and when, for example "I pressed Send test data at 3:10 pm".
• For JustDial, Sulekha, TradeIndia, or a form tool that isn't working: one real example of what the other service sent, with personal details removed.

Never put your private link or your Google key in an email or chat. If you think one has leaked, tell us and we will reset it.