LinkedIn troubleshooting
The extension isn't connected, requests don't go out, or a page couldn't be read.
Last updated
- The extension says it is not connected.
- Check its App URL is https://app.followthroo.com, paste a fresh pairing code from FollowThroo, and make sure you are signed in to LinkedIn in the same browser.
- No connection requests go out.
- Check that you have not reached today's limit, that you are signed in to LinkedIn in the desktop app, that something is lined up to send, that your workspace has credits, and what the app's Activity list says.
- Finding emails and phones is not available.
- It needs the Grow or Scale plan. If you have one, check the Profile enrichment section of the desktop app.
- A page could not be read.
- Open Channels, then LinkedIn, then Your LinkedIn, then Logs, and send support@followthroo.com the kind of page and the error shown.
- Fewer people were added than you ticked.
- Adding people costs 1 credit for every 10. If your workspace runs out, the extension tells you how many weren't added.