LinkedIn desktop app isn't sending: what to check
Why the FollowThroo desktop app sends no LinkedIn connection requests or messages, what each pause message means, and how to get it going again.
Last updated
FollowThroo sends LinkedIn connection requests and messages only from its Windows desktop app, which drives its own Chrome window on your computer. If nothing goes out, the reason is almost always one of these, and the app usually says which.
- Is automatic sending on? In FollowThroo, open Channels, then LinkedIn. Under Sending, it says Automatic or You review each one. While it's off, nothing goes out and the desktop app refuses to start. Click Send automatically and confirm.
- Is the desktop app open and signed in? It must be running on a computer that's switched on. The LinkedIn card in Channels shows Desktop offline when the app hasn't been seen for a day.
- Is LinkedIn signed in inside the app's Chrome window? If not, the run waits on LinkedIn's sign-in page. Sign in there, including any two-step code.
- Is there anything to send? Check the queued invitations on the LinkedIn screen, and that the campaign is running, not paused.
- Is it within the hours? Automatic runs happen from 9 AM to 8 PM on your computer's clock, about every 20 minutes.
- Are there credits? A request waiting for credits shows Waits for credits and goes once credits are available.
What the app's messages mean
| Message | What happened | What to do |
|---|---|---|
| Today's LinkedIn limit is used — carries on tomorrow | Your daily limit is reached | Nothing. It continues tomorrow |
| Paused: LinkedIn is asking for a security check — clear it in the browser, then press Start | LinkedIn showed a CAPTCHA or checkpoint. The app stopped and clicked nothing | Complete the check yourself in the Chrome window, press Start, then Resume the campaign |
| LinkedIn is signed out | The app's Chrome window isn't signed in to LinkedIn | Open the app, press Start and sign in |
| Paused for the night — automatic runs are 9am to 8pm | It's outside the automatic hours | Nothing, or press Start to run now |
| Paused: this workspace needs a plan — choose one in Followthroo | The workspace has no live plan | Choose a plan in Settings, then Plans & billing |
| Up to date — nothing queued right now | There's nothing to send | Add leads to a campaign with LinkedIn steps |
Why runs stop early
- After 3 failures in a row, which usually means LinkedIn changed its page or is slowing the account.
- On LinkedIn's weekly invitation limit, a restriction warning or a verification prompt, at the first sign of it.
- If the Chrome window is closed or the internet drops. The action goes back in the queue; no lead is failed for it.
Leave the automation Chrome window alone while it works; you can keep using everything else. What each lead's LinkedIn status means is in What each lead's campaign status means.