Upload files to Brand Brain: formats, limits and fixes
Which files Brand Brain accepts, how much each plan can hold, what the file statuses mean, and what to do when a file fails.
Last updated
Add brand guides, case studies, product sheets and past posts to your Brand Brain so FollowThroo's AI writer can use real details. Open Posts, then Brand Brain, and click Add files. Brand Brain accepts PDF, Markdown (.md), plain text (.txt) and PNG, JPEG or WebP images. An image is described in words, so what it shows can be found.
Limits by plan
| Plan | Files | Largest file | Total storage | Text | Images |
|---|---|---|---|---|---|
| Test Drive | 3 | 5 MB | 10 MB | 50,000 characters | 1 |
| Start | 15 | 10 MB | 100 MB | 500,000 characters | 10 |
| Grow | 50 | 25 MB | 500 MB | 2,000,000 characters | 30 |
| Scale | 200 | 50 MB | 2 GB | 10,000,000 characters | 100 |
Text is the readable text taken from all your files together. Uploading and storing files costs no credits.
File statuses
| Status | What it means |
|---|---|
| Uploading | The file is on its way |
| Processing | FollowThroo is reading the file and splitting it into searchable passages |
| Ready | Posts can use it |
| Failed | It couldn't be read. The reason is shown under the file's name |
Reprocess reads a ready or failed file again. Remove deletes a file and everything taken from it. Delete Brand Brain removes the profile and all files.
If something goes wrong
- "Brand Brain takes PDF, Markdown, plain text and PNG, JPEG or WebP images."
- Word documents, slides, web pages and archives aren't accepted. Save the file as a PDF or plain text and upload that.
- The upload is refused for size or space.
- The message names your plan's limit and the plan that allows more. Remove files you no longer need, or split a large PDF.
- A file says Failed.
- Read the reason under its name. A PDF made only of scanned pages may have no text to read; use one with real text. Then click Reprocess, or upload it again.
- The same file is refused a second time.
- Brand Brain keeps one copy of each file. Remove the old one first to replace it.
- A post doesn't use your file.
- Passages are found by the words in the topic and brief. Use the words your file uses, or put the key facts in your profile, which the writer always reads.