Export your data, delete a workspace or your account

Download a copy of a FollowThroo workspace's data, delete the workspace, or delete your account, and what is kept afterwards.

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Your workspace's data is yours to take or remove. Open Settings, then Privacy & data, to export a copy of a workspace, delete it, or delete your own account.

Export a workspace

  1. As an owner or admin, click Export workspace.
  2. The export runs in the background. It appears on the page when it's ready to download.
  3. Download it within 7 days. After that the file is removed, and you can export again.

The export is one file with everything the workspace holds, except passwords and sign-in keys for mailboxes, LinkedIn and payments. It's stored privately and only owners and admins of that workspace can download it.

Delete a workspace

  • Only the owner can delete a workspace. Click Delete workspace and type DELETE to confirm.
  • It is deleted 7 days later. Until then everything keeps working, and the owner can cancel from the same page.
  • Deleting removes the workspace's contacts, conversations, campaigns, tasks, files and settings, and disconnects its mailboxes at Google or Zoho first.
  • Kept by law or as a record: payment records, and the record that the deletion was asked for and carried out.

Delete your account

  • Click Delete my account. It happens immediately and can't be undone.
  • Your sign-in, memberships and consent records are removed, your mailboxes and LinkedIn connection are disconnected, and a workspace where you were the only member is deleted.
  • Leads and tasks you owned stay with the workspace, unassigned.
  • If you're the only owner of a workspace that has other members, make someone else the owner first.

Unsubscribes and the suppression list stay for the life of the workspace, so opted-out people stay opted out: see Bounces, unsubscribes and opt-outs.